13ff48bf5SDavid du Colombier<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> 23ff48bf5SDavid du Colombier<html> 33ff48bf5SDavid du Colombier<head> 43ff48bf5SDavid du Colombier<title>Reporting Ghostscript problems</title> 5*593dc095SDavid du Colombier<!-- $Id: Bug-info.htm,v 1.49 2005/10/20 19:46:23 ray Exp $ --> 63ff48bf5SDavid du Colombier<link rel="stylesheet" type="text/css" href="gs.css" title="Ghostscript Style"> 73ff48bf5SDavid du Colombier</head> 83ff48bf5SDavid du Colombier 93ff48bf5SDavid du Colombier<body> 103ff48bf5SDavid du Colombier<!-- [1.0 begin visible header] ============================================ --> 113ff48bf5SDavid du Colombier 123ff48bf5SDavid du Colombier<!-- [1.1 begin headline] ================================================== --> 133ff48bf5SDavid du Colombier 143ff48bf5SDavid du Colombier<h1>Reporting Ghostscript problems</h1> 153ff48bf5SDavid du Colombier 163ff48bf5SDavid du Colombier<!-- [1.1 end headline] ==================================================== --> 173ff48bf5SDavid du Colombier 183ff48bf5SDavid du Colombier<!-- [1.0 end visible header] ============================================== --> 193ff48bf5SDavid du Colombier 203ff48bf5SDavid du Colombier<!-- [2.0 begin contents] ================================================== --> 213ff48bf5SDavid du Colombier 223ff48bf5SDavid du Colombier<!-- [2.0 end contents] ==================================================== --> 233ff48bf5SDavid du Colombier 243ff48bf5SDavid du Colombier<!-- [3.0 begin visible trailer] =========================================== --> 253ff48bf5SDavid du Colombier<hr> 263ff48bf5SDavid du Colombier 273ff48bf5SDavid du Colombier<p> 283ff48bf5SDavid du ColombierThe Ghostscript development team wants Ghostscript to be of high quality, 293ff48bf5SDavid du Colombierbut we have limited resources for responding to problems, so please read 303ff48bf5SDavid du Colombierthis document carefully. Read each section in order, and follow the 313ff48bf5SDavid du Colombierinstructions in the first one that applies to your situation. We appreciate 323ff48bf5SDavid du Colombierproblem reports, since they help us improve the quality of Ghostscript, but 333ff48bf5SDavid du Colombierplease help us by following the procedure below. 343ff48bf5SDavid du Colombier 353ff48bf5SDavid du Colombier<p> 363ff48bf5SDavid du ColombierWhile we do try to respond to all reports, we give priority to the following 373ff48bf5SDavid du Colombierclasses of users: 383ff48bf5SDavid du Colombier 393ff48bf5SDavid du Colombier<ol> 403ff48bf5SDavid du Colombier<li>Beta testers who have actually given us at least one report on some beta 413ff48bf5SDavid du Colombierversion supplied to them. 423ff48bf5SDavid du Colombier 433ff48bf5SDavid du Colombier<li>People developing drivers for Ghostscript or applications based on it, 443ff48bf5SDavid du Colombierand that will be made freely available. 453ff48bf5SDavid du Colombier 463ff48bf5SDavid du Colombier<li>People who express serious interest in <a 47*593dc095SDavid du Colombierhref="Commprod.htm#Artifex">licensing Ghostscript commercially</a>. 483ff48bf5SDavid du Colombier 493ff48bf5SDavid du Colombier</ol> 503ff48bf5SDavid du Colombier 513ff48bf5SDavid du Colombier<p> 523ff48bf5SDavid du ColombierWe currently have access to systems running Linux, Solaris, Microsoft 533ff48bf5SDavid du ColombierWindows (various versions), and MacOS; gcc, Borland C++ Builder, Watcom C++, 543ff48bf5SDavid du ColombierMicrosoft Visual C++, and Metrowerks CodeWarrior. If your problem turns 553ff48bf5SDavid du Colombierout to be specific to some other hardware or software configuration, it may 563ff48bf5SDavid du Colombiertake longer to track down, since we will have to rely on other users to 573ff48bf5SDavid du Colombierhelp. 583ff48bf5SDavid du Colombier 593ff48bf5SDavid du Colombier<h2>Check that you have a good copy of the most recent version.</h2> 603ff48bf5SDavid du Colombier 613ff48bf5SDavid du Colombier<p> 623ff48bf5SDavid du ColombierGo to 633ff48bf5SDavid du Colombier 64*593dc095SDavid du Colombier<a href="http://www.ghostscript.com/" 65*593dc095SDavid du Colombier class="offsite">http://www.ghostscript.com/</a> 66*593dc095SDavid du Colombier 67*593dc095SDavid du Colombierand see if the version number of your Ghostscript installation is the 68*593dc095SDavid du Colombiermost recent available. If not try upgrading to the latest stable or beta 69*593dc095SDavid du Colombierrelease and see if that fixes the problem. 703ff48bf5SDavid du Colombier 713ff48bf5SDavid du Colombier<p> 72*593dc095SDavid du ColombierYou can find out what version of Ghostscript you have by typing: 733ff48bf5SDavid du Colombier 743ff48bf5SDavid du Colombier<blockquote><pre> 753ff48bf5SDavid du Colombiergs --version 763ff48bf5SDavid du Colombier</pre></blockquote> 773ff48bf5SDavid du Colombier 783ff48bf5SDavid du Colombier<p> 793ff48bf5SDavid du Colombier(or <b><tt>gswin32c</tt></b>, or whatever your Ghostscript executable is 803ff48bf5SDavid du Colombiernamed). 813ff48bf5SDavid du Colombier 823ff48bf5SDavid du Colombier<p> 833ff48bf5SDavid du ColombierIf you aren't running the most recent version, please get the most recent 843ff48bf5SDavid du Colombierversion and install it, per the instructions in <a 853ff48bf5SDavid du Colombierhref="Install.htm">Install.htm</a>. Check whether the problem is still 863ff48bf5SDavid du Colombierthere. If it is, go on to the next step. 873ff48bf5SDavid du Colombier 883ff48bf5SDavid du Colombier<p> 893ff48bf5SDavid du ColombierEven if you are running the most recent version, it is possible that you may 903ff48bf5SDavid du Colombierbe running a modified copy. We are confident that copies on the SourceForge 913ff48bf5SDavid du Colombiersite just mentioned, our other master distribution site on 923ff48bf5SDavid du Colombier<a href="ftp://mirror.cs.wisc.edu/pub/mirrors/ghost/" 933ff48bf5SDavid du Colombierclass="offsite">mirror.cs.wisc.edu</a>, and CD-ROMs of commercial 943ff48bf5SDavid du ColombierLinux 953ff48bf5SDavid du Colombierdistributions are good; if you got Ghostscript somewhere else, please update 963ff48bf5SDavid du Colombierit from one of these places, and check whether the problem is still there 973ff48bf5SDavid du Colombierbefore proceeding. 983ff48bf5SDavid du Colombier 993ff48bf5SDavid du Colombier<h2>Check whether your problem is already known.</h2> 1003ff48bf5SDavid du Colombier 1013ff48bf5SDavid du Colombier<p> 1023ff48bf5SDavid du ColombierGo to 1033ff48bf5SDavid du Colombier 1043ff48bf5SDavid du Colombier<blockquote> 105*593dc095SDavid du Colombier<a href="http://bugs.ghostscript.com" class="offsite"> 106*593dc095SDavid du Colombierhttp://bugs.ghostscript.com</a> 1073ff48bf5SDavid du Colombier</blockquote> 1083ff48bf5SDavid du Colombier 1093ff48bf5SDavid du Colombier<p> 1103ff48bf5SDavid du Colombierand see whether your problem is already known. If it is, you may want to 1113ff48bf5SDavid du Colombieradd a follow-up comment to the report. If it isn't, go on to the next step. 1123ff48bf5SDavid du Colombier 1133ff48bf5SDavid du Colombier<h2>Have you ever run Ghostscript successfully?</h2> 1143ff48bf5SDavid du Colombier 1153ff48bf5SDavid du Colombier<p> 1163ff48bf5SDavid du ColombierIf your problem is connected with installing or configuring Ghostscript, and 1173ff48bf5SDavid du Colombieryou haven't yet been able to run it successfully, we're sorry, but we can't 1183ff48bf5SDavid du Colombierprovide help. You might want to re-read the <a 1193ff48bf5SDavid du Colombierhref="Install.htm">instructions</a> for installing Ghostscript, mentioned 1203ff48bf5SDavid du Colombierabove. If that doesn't help, all we can suggest is that you post your 1213ff48bf5SDavid du Colombierproblem to the Usenet newsgroup <a 1223ff48bf5SDavid du Colombierhref="news:comp.lang.postscript">comp.lang.postscript</a>. If, after you 1233ff48bf5SDavid du Colombierfind the solution, you have suggestions for improving the documentation, 1243ff48bf5SDavid du Colombierplease let us know. 1253ff48bf5SDavid du Colombier 1263ff48bf5SDavid du Colombier<h2>Reproduce the problem with Ghostscript alone.</h2> 1273ff48bf5SDavid du Colombier 1283ff48bf5SDavid du Colombier<p> 1293ff48bf5SDavid du ColombierIf you are running Ghostscript through some other piece of software, such as 1303ff48bf5SDavid du Colombiera GUI-based viewer, you will have to reproduce the problem with Ghostscript 1313ff48bf5SDavid du Colombieralone before we can look at it. 1323ff48bf5SDavid du Colombier 1333ff48bf5SDavid du Colombier<ul> 1343ff48bf5SDavid du Colombier 1353ff48bf5SDavid du Colombier<li>If you are running Ghostscript through Ghostview (for Unix and Linux), 1363ff48bf5SDavid du Colombiertry to run the same file through Ghostscript (<b><tt>gs</tt></b>) without 1373ff48bf5SDavid du Colombierusing Ghostview. If you don't know how to do this, or the problem doesn't 1383ff48bf5SDavid du Colombiershow up, please contact <a 1393ff48bf5SDavid du Colombierhref="mailto:ghostview@cs.wisc.edu">ghostview@cs.wisc.edu</a>. 1403ff48bf5SDavid du Colombier 1413ff48bf5SDavid du Colombier<li>If you are running Ghostscript through GSview (for MS Windows and OS/2), 1423ff48bf5SDavid du Colombiertry to run the same file through Ghostscript (<b><tt>gswin32</tt></b> or 1433ff48bf5SDavid du Colombier<b><tt>gswin32c</tt></b>) without using GSview. To find out more details 1443ff48bf5SDavid du Colombierabout how GSview is calling Ghostscript, start GSview with debugging enabled 1453ff48bf5SDavid du Colombier(e.g. <b><tt>gsview /d</tt></b>): these details can be seen using "File 1463ff48bf5SDavid du Colombier| Show Messages" and can be copied to the clipboard for pasting into a text 1473ff48bf5SDavid du Colombierdocument. If you have trouble doing this, or if you can't reproduce the 1483ff48bf5SDavid du Colombieroriginal problem with Ghostscript alone, please contact <a 1493ff48bf5SDavid du Colombierhref="mailto:gsview@ghostgum.com.au">gsview@ghostgum.com.au</a>. 1503ff48bf5SDavid du Colombier 1513ff48bf5SDavid du Colombier<li>If you are running Ghostscript through any other software (e.g., 1523ff48bf5SDavid du Colombier<b><tt>dvips</tt></b>, a printer spooler, etc.), we are sorry, but we cannot 1533ff48bf5SDavid du Colombierhelp you unless you can tell us how to produce the problem using Ghostscript 1543ff48bf5SDavid du Colombieralone. 1553ff48bf5SDavid du Colombier 1563ff48bf5SDavid du Colombier</ul> 1573ff48bf5SDavid du Colombier 1583ff48bf5SDavid du Colombier<h2>Check whether you are using a third-party printer driver.</h2> 1593ff48bf5SDavid du Colombier 1603ff48bf5SDavid du Colombier<p> 1613ff48bf5SDavid du ColombierThe file <b><tt>src/devs.mak</tt></b> lists all the drivers about which we 1623ff48bf5SDavid du Colombiercan answer questions; the file <b><tt>src/contrib.mak</tt></b> lists all the 1633ff48bf5SDavid du Colombierother drivers. If you are using a driver listed in the latter file, please 1643ff48bf5SDavid du Colombiertry to reproduce the problem using a driver listed in the former. If you 1653ff48bf5SDavid du Colombiercan't, please contact the author of the problem driver. 1663ff48bf5SDavid du Colombier 1673ff48bf5SDavid du Colombier<h2>Send us a problem report.</h2> 1683ff48bf5SDavid du Colombier 1693ff48bf5SDavid du Colombier<p> 1703ff48bf5SDavid du ColombierPlease go to the problem reporting form in <a 1713ff48bf5SDavid du Colombierhref="Bug-form.htm">Bug-form.htm</a> and follow its instructions. 1723ff48bf5SDavid du Colombier 1733ff48bf5SDavid du Colombier<!-- [3.0 begin visible trailer] 1743ff48bf5SDavid du Colombier============================================= --> 1753ff48bf5SDavid du Colombier<hr> 1763ff48bf5SDavid du Colombier 1773ff48bf5SDavid du Colombier<p> 1783ff48bf5SDavid du Colombier<small>Copyright © 2000 Aladdin Enterprises. All 1793ff48bf5SDavid du Colombierrights reserved.</small> 1803ff48bf5SDavid du Colombier 1813ff48bf5SDavid du Colombier<p> 182*593dc095SDavid du ColombierThis software is provided AS-IS with no warranty, either express or 183*593dc095SDavid du Colombierimplied. 184*593dc095SDavid du Colombier 185*593dc095SDavid du ColombierThis software is distributed under license and may not be copied, 186*593dc095SDavid du Colombiermodified or distributed except as expressly authorized under the terms 187*593dc095SDavid du Colombierof the license contained in the file LICENSE in this distribution. 188*593dc095SDavid du Colombier 189*593dc095SDavid du ColombierFor more information about licensing, please refer to 190*593dc095SDavid du Colombierhttp://www.ghostscript.com/licensing/. For information on 191*593dc095SDavid du Colombiercommercial licensing, go to http://www.artifex.com/licensing/ or 192*593dc095SDavid du Colombiercontact Artifex Software, Inc., 101 Lucas Valley Road #110, 193*593dc095SDavid du ColombierSan Rafael, CA 94903, U.S.A., +1(415)492-9861. 1943ff48bf5SDavid du Colombier 1953ff48bf5SDavid du Colombier<p> 196*593dc095SDavid du Colombier<small>Ghostscript version 8.53, 20 October 2005 1973ff48bf5SDavid du Colombier 1983ff48bf5SDavid du Colombier 1993ff48bf5SDavid du Colombier<!-- [3.0 end visible trailer] ============================================= --> 2003ff48bf5SDavid du Colombier 2013ff48bf5SDavid du Colombier</body> 2023ff48bf5SDavid du Colombier</html> 203