1<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> 2<html> 3<head> 4<title>Reporting Ghostscript problems</title> 5<!-- $Id: Bug-info.htm,v 1.49 2005/10/20 19:46:23 ray Exp $ --> 6<link rel="stylesheet" type="text/css" href="gs.css" title="Ghostscript Style"> 7</head> 8 9<body> 10<!-- [1.0 begin visible header] ============================================ --> 11 12<!-- [1.1 begin headline] ================================================== --> 13 14<h1>Reporting Ghostscript problems</h1> 15 16<!-- [1.1 end headline] ==================================================== --> 17 18<!-- [1.0 end visible header] ============================================== --> 19 20<!-- [2.0 begin contents] ================================================== --> 21 22<!-- [2.0 end contents] ==================================================== --> 23 24<!-- [3.0 begin visible trailer] =========================================== --> 25<hr> 26 27<p> 28The Ghostscript development team wants Ghostscript to be of high quality, 29but we have limited resources for responding to problems, so please read 30this document carefully. Read each section in order, and follow the 31instructions in the first one that applies to your situation. We appreciate 32problem reports, since they help us improve the quality of Ghostscript, but 33please help us by following the procedure below. 34 35<p> 36While we do try to respond to all reports, we give priority to the following 37classes of users: 38 39<ol> 40<li>Beta testers who have actually given us at least one report on some beta 41version supplied to them. 42 43<li>People developing drivers for Ghostscript or applications based on it, 44and that will be made freely available. 45 46<li>People who express serious interest in <a 47href="Commprod.htm#Artifex">licensing Ghostscript commercially</a>. 48 49</ol> 50 51<p> 52We currently have access to systems running Linux, Solaris, Microsoft 53Windows (various versions), and MacOS; gcc, Borland C++ Builder, Watcom C++, 54Microsoft Visual C++, and Metrowerks CodeWarrior. If your problem turns 55out to be specific to some other hardware or software configuration, it may 56take longer to track down, since we will have to rely on other users to 57help. 58 59<h2>Check that you have a good copy of the most recent version.</h2> 60 61<p> 62Go to 63 64<a href="http://www.ghostscript.com/" 65 class="offsite">http://www.ghostscript.com/</a> 66 67and see if the version number of your Ghostscript installation is the 68most recent available. If not try upgrading to the latest stable or beta 69release and see if that fixes the problem. 70 71<p> 72You can find out what version of Ghostscript you have by typing: 73 74<blockquote><pre> 75gs --version 76</pre></blockquote> 77 78<p> 79(or <b><tt>gswin32c</tt></b>, or whatever your Ghostscript executable is 80named). 81 82<p> 83If you aren't running the most recent version, please get the most recent 84version and install it, per the instructions in <a 85href="Install.htm">Install.htm</a>. Check whether the problem is still 86there. If it is, go on to the next step. 87 88<p> 89Even if you are running the most recent version, it is possible that you may 90be running a modified copy. We are confident that copies on the SourceForge 91site just mentioned, our other master distribution site on 92<a href="ftp://mirror.cs.wisc.edu/pub/mirrors/ghost/" 93class="offsite">mirror.cs.wisc.edu</a>, and CD-ROMs of commercial 94Linux 95distributions are good; if you got Ghostscript somewhere else, please update 96it from one of these places, and check whether the problem is still there 97before proceeding. 98 99<h2>Check whether your problem is already known.</h2> 100 101<p> 102Go to 103 104<blockquote> 105<a href="http://bugs.ghostscript.com" class="offsite"> 106http://bugs.ghostscript.com</a> 107</blockquote> 108 109<p> 110and see whether your problem is already known. If it is, you may want to 111add a follow-up comment to the report. If it isn't, go on to the next step. 112 113<h2>Have you ever run Ghostscript successfully?</h2> 114 115<p> 116If your problem is connected with installing or configuring Ghostscript, and 117you haven't yet been able to run it successfully, we're sorry, but we can't 118provide help. You might want to re-read the <a 119href="Install.htm">instructions</a> for installing Ghostscript, mentioned 120above. If that doesn't help, all we can suggest is that you post your 121problem to the Usenet newsgroup <a 122href="news:comp.lang.postscript">comp.lang.postscript</a>. If, after you 123find the solution, you have suggestions for improving the documentation, 124please let us know. 125 126<h2>Reproduce the problem with Ghostscript alone.</h2> 127 128<p> 129If you are running Ghostscript through some other piece of software, such as 130a GUI-based viewer, you will have to reproduce the problem with Ghostscript 131alone before we can look at it. 132 133<ul> 134 135<li>If you are running Ghostscript through Ghostview (for Unix and Linux), 136try to run the same file through Ghostscript (<b><tt>gs</tt></b>) without 137using Ghostview. If you don't know how to do this, or the problem doesn't 138show up, please contact <a 139href="mailto:ghostview@cs.wisc.edu">ghostview@cs.wisc.edu</a>. 140 141<li>If you are running Ghostscript through GSview (for MS Windows and OS/2), 142try to run the same file through Ghostscript (<b><tt>gswin32</tt></b> or 143<b><tt>gswin32c</tt></b>) without using GSview. To find out more details 144about how GSview is calling Ghostscript, start GSview with debugging enabled 145(e.g. <b><tt>gsview /d</tt></b>): these details can be seen using "File 146| Show Messages" and can be copied to the clipboard for pasting into a text 147document. If you have trouble doing this, or if you can't reproduce the 148original problem with Ghostscript alone, please contact <a 149href="mailto:gsview@ghostgum.com.au">gsview@ghostgum.com.au</a>. 150 151<li>If you are running Ghostscript through any other software (e.g., 152<b><tt>dvips</tt></b>, a printer spooler, etc.), we are sorry, but we cannot 153help you unless you can tell us how to produce the problem using Ghostscript 154alone. 155 156</ul> 157 158<h2>Check whether you are using a third-party printer driver.</h2> 159 160<p> 161The file <b><tt>src/devs.mak</tt></b> lists all the drivers about which we 162can answer questions; the file <b><tt>src/contrib.mak</tt></b> lists all the 163other drivers. If you are using a driver listed in the latter file, please 164try to reproduce the problem using a driver listed in the former. If you 165can't, please contact the author of the problem driver. 166 167<h2>Send us a problem report.</h2> 168 169<p> 170Please go to the problem reporting form in <a 171href="Bug-form.htm">Bug-form.htm</a> and follow its instructions. 172 173<!-- [3.0 begin visible trailer] 174============================================= --> 175<hr> 176 177<p> 178<small>Copyright © 2000 Aladdin Enterprises. All 179rights reserved.</small> 180 181<p> 182This software is provided AS-IS with no warranty, either express or 183implied. 184 185This software is distributed under license and may not be copied, 186modified or distributed except as expressly authorized under the terms 187of the license contained in the file LICENSE in this distribution. 188 189For more information about licensing, please refer to 190http://www.ghostscript.com/licensing/. For information on 191commercial licensing, go to http://www.artifex.com/licensing/ or 192contact Artifex Software, Inc., 101 Lucas Valley Road #110, 193San Rafael, CA 94903, U.S.A., +1(415)492-9861. 194 195<p> 196<small>Ghostscript version 8.53, 20 October 2005 197 198 199<!-- [3.0 end visible trailer] ============================================= --> 200 201</body> 202</html> 203